Last 4 desktops I've owned, I ordered from Dell. The process has always been smooth and in the early days, they exceeded expectations. But I get a sense their customer service is not what it used to be.
I found out that the desktop that I configured, ordered and paid for over 2 weeks ago has been mysteriously cancelled. I spoke to 4 different reps who gave me different reasons which make no sense. I still have not gotten a resolution to my issue. I'm sure I got routed to India couple of times then to different sales departments. I was promised a call back and never got one.
Guess times are tough at Dell as well but they are pretty close to losing me as a loyal customer.
